Inbound call centre services or call centre outsourcing services providers are prime examples of organizations that give utmost importance to product knowledge. Especially so for organizations that make customer service their business - call centres. The importance of product knowledge in customer service cannot be overstated. In short, when it comes to customer service, knowledge is definitely power. Having good product knowledge will not only help customer service agents to provide excellent customer service, but it’ll also improve customer satisfaction, increase sales, build brand image, and boost employee confidence.
It plays an important role in both outbound and inbound customer interactions. Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service.
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